Deliveries are made during two shifts, seven days a week (in select areas). Deliveries for each day are available in 1 hour, 2 hour, or 4 hour windows, which you can select when placing your order. Delivery times are based on availability and are reserved on a first come, first serve basis. Delivery times can be selected by clicking on the "Schedule delivery for your order" link on top of the shopping page or when going through the checkout process.

Deliveries are made between 10 a.m. and 9 p.m. seven days a week (times vary by store). All Vons holidays are observed, and no deliveries are made on a Vons holiday. Orders for same day deliveries must be placed before 3:30 am for deliveries between 10:00 am & 3:00 pm deliveries or before 8:30 am for deliveries between 4:00 pm & 9:00 pm.

For a same-day delivery, the Submit button must be clicked prior to 3:30 a.m. (for deliveries 10:00 a.m. to 3:00 p.m.) or 8:30 a.m. (for deliveries after 4:00 p.m.). Note that delivery slots are based on availability. To check availability prior to starting your order, click on Checkout.

You can change your scheduled delivery time prior to 3:30 am for deliveries between 10:00 am & 3:00 pm deliveries or before 8:30 am for deliveries between 4:00 pm & 9:00 pm. Click on Order History at the top of any page, and locate the order. Click on Change Delivery Time and then select a convenient new time. Note: The Web site requires approximately 5 to 10 minutes in order to update the information permanently. Requests to change a delivery time after the cut off time on the day of delivery will require you to cancel and re-order your delivery.

You can have only one delivery address per account. If you would like to have your order delivered to a different address, you can create a new account or change your current address in My Account before placing an item in your cart. Please note: To create a new account, you will need to use a different e-mail address and Club Card. All address changes need to be made prior to placing an item in your cart. You may want to place an order for someone else. To do so, create a separate account with that person's delivery address. Then, pay using your own credit card.

We do not leave deliveries unattended, so please arrange for someone over the age of 18 to be present at the time of delivery. If no one is home at the time of delivery, the driver will leave a door tag and return your items to the store for a full refund. If your order contains alcohol, someone over the age of 21 must be present to accept delivery. If your order contains tobacco, someone over the age of 18 must be present to accept delivery. No exceptions are possible.

Tipping is not necessary, and our drivers do not accept tips. Our goal is to give you high-quality service at the lowest possible price.