Safeway Online Ordering Services Terms and Conditions
Please also note that Safeway operates many retail outlets as well as mobile application(s) and several websites directly and through its related companies and service providers. Our family of web sites and mobile application(s) includes affiliates and related companies of Safeway Inc. (e.g., Vons, Pavilions, Albertson's, etc.).
You agree that the Safeway Online Ordering Services are provided on an "As Is" and "As Available" basis. We are not liable to you if we are unable to supply a particular item. If you would like out-of-stock items substituted, please utilize the Substitutions page during Checkout. If you are not satisfied with any substitution selected, you may return it with the delivery driver or the pick up attendant at the participating location, as applicable, for a full refund.
We are unable to issue or accept rain checks online. We also do not accept printed coupons with online ordering. However, we do accept most Internet and digital coupons and "Just for U" offers (collectively "Digital Coupons") that have been electronically loaded to a loyalty card ("Card"), where applicable and where that program is made available by Safeway. These Digital Coupon offers will be automatically applied to your order on the day of delivery or pick up, provided the Card you used to register for online ordering is the same card you use for in-store purchases on which you accrue, track and/or use Digital Coupons. Digital Coupons will NOT be automatically redeemed online if the Card registered for online ordering is different from the Card to which the Digital Coupons were loaded. You can view the Card you entered for online ordering by clicking on the "My Account" link at the top of the Grocery Delivery page. If you are uncertain whether the number you entered for online ordering matches the Card you use in our physical stores, call Customer Support toll free at (877) 505-4040 for help. "Just for U" offers are excluded from any "double coupon" promotion or any other promotion that increases the value of a coupon above its face value. All other coupon policies apply to electronic coupons that are loaded to a Card. For more information, please view our Coupon Acceptance Policy. In the event of a conflict between the terms of these Special Terms and the Coupon Acceptance Policy, the terms of the Coupon Acceptance Policy control.