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Frequently Asked Questions

What is over-the-counter (OTC) medicine, and how is it different from prescription medicine? 

OTC medicine is something you can buy without a doctor’s prescription to treat common issues like pain, colds, or allergies. Unlike prescription medicine, which requires a doctor’s approval, OTC products are considered safe for most people to use on their own, if they follow directions carefully.

This information is provided for general purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider to ensure your individual needs are properly addressed.

What types of OTC medicine are available at Vons?

We have a great selection of OTC medicine to choose from at Vons, including Acetaminophen, Ibuprofen, Decongestants, Antihistamines, Cough suppressants, Antacids, Antibiotic ointments, and more. 

This information is provided for general purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider to ensure your individual needs are properly addressed.

Are OTC medicines offered at Vons safe for children or seniors?

Yes, but they must use age-appropriate products and correct doses. Always check the label or ask a healthcare provider.

This information is provided for general purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider to ensure your individual needs are properly addressed.

What types of pain can OTC pain relievers treat?

Over-the-counter pain relievers can help with headaches, muscle aches, menstrual cramps, toothaches, minor arthritis, and fever. Always check the label to ensure the product matches your symptoms.

What’s the difference between acetaminophen and NSAIDs?

  • Acetaminophen (e.g., Tylenol) reduces pain and fever but doesn’t treat inflammation.

  • NSAIDs (e.g., ibuprofen, Advil, naproxen) relieve pain, reduce fever, and help with inflammation like swelling or joint pain. 

This information is provided for general purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider to ensure your individual needs are properly addressed.

What symptoms do OTC cold & flu medicines treat?

Most OTC products target symptoms like congestion, cough, sore throat, fever, body aches, and runny nose. Some are multi-symptom formulas, while others focus on just one or two issues.

This information is provided for general purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider to ensure your individual needs are properly addressed.

What types of digestive issues can OTC products at Vons help with?

Over-the-counter digestive aids can relieve symptoms like heartburn, acid reflux, indigestion, gas, bloating, constipation, and diarrhea. Each product targets specific issues, so it's important to match the remedy to your symptoms.

This information is provided for general purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider to ensure your individual needs are properly addressed.

What’s the difference between antacids, H2 blockers, and proton pump inhibitors (PPIs)?

  • Antacids (e.g., Tums, Rolaids) neutralize stomach acid quickly for fast relief.

  • H2 blockers (e.g., Pepcid, Zantac) reduce acid production and offer longer-lasting relief.

  • PPIs (e.g., Prilosec OTC) block acid production more completely and are used for frequent heartburn.

This information is provided for general purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider to ensure your individual needs are properly addressed.

How do I know the correct dose of OTC medicines for my child?

Use the dosing chart on the label, which is typically based on age and weight. Always use the provided measuring device (not a kitchen spoon).

This information is provided for general purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider to ensure your individual needs are properly addressed.

When do I consult a doctor instead of using OTC medicine?

If symptoms do not appear to improve despite taking OTC medicine, it is best to contact your healthcare provider. OTC medications cannot replace being under medical supervision. 

This information is provided for general purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider to ensure your individual needs are properly addressed.

What is FSA/HSA and how do I use my card on Vons.com? 

FSA (Flexible Spending Account) and HSA (Health Savings Account) let you set aside pre-tax dollars for eligible health expenses like prescriptions, OTC products, and medical supplies.

  • FSA: Funds usually expire at year-end.

  • HSA: Funds roll over annually and can earn interest.

How to use your card on Vons.com:

  1. Sign in or create a Vons for U account.
  2. Add your FSA/HSA card to your digital wallet.
  3. Shop eligible products (use the FSA/HSA filter).
  4. Add items to your cart.
  5. Check out and apply your FSA/HSA balance.

Click here learn more about FSA/HSA.